Shipping policy

At Sonu, we aim to make your shopping experience as smooth and joyful as possible. Below are the details of our UK shipping policy:

Processing Time:
Orders are processed within 2-3 business days. (excluding weekends & holidays). Delivery time depends on your country and selected shipping method.You’ll receive a confirmation email once your order is on its way.

Please ensure that you provide the correct address. If a parcel is returned due to an incorrect address, you will be responsible for the reshipment cost.

Shipping Options (UK):

• Standard Delivery (2–7 working days): £3.99 (Free on orders over £50)

Carriers:
We ship via trusted couriers such as Royal Mail, DPD, or Evri depending on your location and selected shipping method.

International Shipping:

• Standard International (5–15 business days): £9.99 Rates calculated at checkout.

• Carriers:
  We ship via trusted couriers such as FedEx and UPS depending on your location and selected shipping method.

Shipping times may vary based on location, customs delays, or local delivery services.

For international orders, customs duties or VAT may apply depending on your country’s regulations. These fees are the responsibility of the customer.

Tracking:

All orders come with a tracking number. You’ll receive tracking details via email once dispatched.

Delivery Issues:
If your package hasn’t arrived within the expected timeframe, please contact us at info@so-nu.store and we’ll be happy to help.